The use of chatbots in the customer experience – By Nate Simmons COO at GameOn Technology When they first came on the scene, it’s fair to say chatbots were perceived as a flash in the pan gimmick. However, an increasing number of brands are recognising the potential this technology has for generating valuable customer insight. Thanks to the artificial intelligence (AI) mechanisms powering them, chatbots are being widely integrated across industries […] The post The use of chatbots in the customer experience – By Nate Simmons COO at GameOn Technology appeared first on TechBullion. … Read More